Why Real Estate Agents Need Ongoing Website Support
Launching a website is just the beginning. Websites require ongoing maintenance to remain secure, perform well, and continue generating leads.
For real estate agents, website issues carry special risks. Your IDX integration could break, leaving potential buyers unable to search listings. Downtime during a potential client's search means lost business. These aren't theoretical concerns—they're daily realities for agents without proper maintenance.
What Our Support Services Include
Enterprise-Grade Hosting
Your website is hosted on infrastructure designed for reliability and performance:
- 99.99% Uptime Guarantee: Your website is available when clients need it
- Global CDN: Content delivered from servers closest to each visitor
- Automatic Scaling: Handle traffic spikes without performance degradation
- Daily Backups: Your data is protected against any eventuality
- SSL Certificates: Secure, encrypted connections included
Security Monitoring & Updates
- Continuous Monitoring: 24/7 monitoring for security threats
- DDoS Protection: Defense against denial-of-service attacks
- Malware Scanning: Regular scans for malicious code
- Security Updates: Immediate patching of vulnerabilities
- Firewall Protection: Advanced firewall rules blocking threats
Performance Optimization
- Speed Monitoring: Real-time performance tracking
- Core Web Vitals: Monitoring Google's key performance metrics
- Image Optimization: Ensuring property photos don't slow page loads
- Cache Management: Optimal caching for fastest delivery
Content Updates
- Text Changes: Updates to any text content on your site
- Image Updates: New photos, graphics, and media
- Listing Updates: Adding featured properties and sold listings
- Blog Publishing: Formatting and publishing blog content
- Page Additions: Creating new pages as your business grows
Technical Support
- Priority Support: Direct access to technical team
- Fast Response: Same-day response to support requests
- Issue Resolution: Quick fixes for any website problems
- Emergency Support: Available for critical issues
Why Maintenance Matters: Real Consequences
Security Breaches
In 2023, over 30,000 websites were hacked daily. Real estate sites often contain lead information and are attractive targets. A breach destroys client trust instantly.
Search Ranking Decline
Google's algorithms increasingly prioritize site speed, security, and mobile experience. Unmaintained sites become slow and may lose their SSL certificates, causing ranking drops.
Lost Leads
Every hour of downtime means missed calls and form submissions. For real estate agents in competitive markets, a single lost lead could be worth tens of thousands in commission.
Our Support Plans
Essential Plan
Perfect for solo agents with straightforward websites:
- Enterprise hosting with 99.99% uptime
- SSL certificate management
- Daily backups
- Security monitoring and updates
- Up to 2 hours of content updates monthly
- Email support with 48-hour response
Professional Plan
Designed for established agents and small teams that need regular updates and faster support:
- Everything in Essential, plus:
- Up to 5 hours of content updates monthly
- Priority support with same-day response
- Quarterly strategy calls
- A/B testing and optimization
Enterprise Plan
Full-service support for teams and brokerages with complex websites:
- Everything in Professional, plus:
- Unlimited content updates
- Dedicated account manager
- 4-hour emergency response
- Monthly strategy sessions
- Ongoing SEO optimization
How Support Works
Requesting Updates
Need a change to your website? Simply send an email describing what you need. Our team will implement the change and confirm completion. No need to learn a content management system or struggle with formatting.
Reporting Issues
If you notice something wrong with your website, let us know and we'll fix it promptly. Our monitoring usually catches issues before you do.
Strategy Sessions
Professional and Enterprise plans include regular strategy calls where we review website performance, discuss upcoming changes, and identify opportunities for improvement.
The True Cost of No Maintenance
- Cheap Hosting: $5-20/month for shared hosting that's slow and unreliable
- DIY Updates: Hours of your time figuring out how to make changes
- Security Issues: Cleanup costs of $500-$5,000+ when hacked
- Lost Leads: Each potential client lost to slow/broken site worth $X,000+ in commission
- Emergency Fixes: Premium rates for urgent technical help
Professional maintenance costs less than most agents earn from a single referral. The peace of mind and protected revenue make it one of the most cost-effective investments in your business.
Frequently Asked Questions
What if I need more updates than my plan includes?
Additional update hours can be purchased as needed, or you can upgrade to a higher plan.
Do I own my website if you host it?
Absolutely. You own all content, design, and code. If you ever decide to leave, we'll provide everything you need to migrate elsewhere.
What happens if my site goes down?
Our monitoring alerts us immediately to any downtime. We respond to critical issues within minutes, not hours. Our infrastructure is designed for 99.99% uptime.
Get Started with Support
Whether you're launching a new website with us or need support for an existing site, we're here to help.
Contact us to discuss which support plan is right for your business.